WHAT IS ALTERNATIVE DISPUTE RESOLUTION?
Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or guidance of any conflict, before opening litigious processes in the Courts. As a general rule, the procedure is as follows: the client asks an impartial third party to act as an intermediary between you and the trader who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'committee responsible for consumer disputes'.
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial process.
ALGARVE CONSUMPTION CONFLICTS ARBITRATION CENTER
NEST OF COMPANIES, BUILDING. ANJE
ESTRADA DA PENHA, 3rd. FLOOR, ROOM 26
8000-151 FARO, PORTUGAL
PHONE: 289 823 135
INTERNET SITE: WWW.CONSUMIDORONLINE.PT
OPENING HOURS: FROM 9:00 AM TO 1:00 PM AND FROM 2:00 PM TO 5:00 PM